// Returns & refunds
If something's wrong, we fix it.
We print every sticker to your exact specification, so we can't take them back if you simply change your mind. We can — and will — reprint or refund anything that arrives faulty, damaged, or different to the proof you approved. Email hello@speedystickers.co.uk with a photo and your order number and we'll sort it the same day.
What we always refund or reprint
- Stickers that don't match the proof you approved.
- Stickers with print defects — streaks, patches, scuffs, bad cut lines.
- Stickers damaged in transit.
- The wrong product arriving in your parcel.
- A parcel that doesn't arrive within 14 working days of dispatch (UK) or 30 working days (international).
What we can't refund
- Mistakes in the file you uploaded — typos, wrong colours, logos the wrong way round, cut lines in a weird place. The digital proof is your chance to catch these.
- Colour variation on screen vs. in print — printed colour never looks identical to a backlit screen. If exact Pantone matching matters, flag it before we send the proof.
- Orders you cancel after approving the proof. By then we've already printed.
- Peel-and-stick damage after they've been applied.
How to report a problem
- Email hello@speedystickers.co.uk within 14 days of your order arriving.
- Include your order number (starts #SP-) and a clear photo of the issue.
- We'll reply the same working day with next steps.
You don't need to return the faulty stickers — a photo is enough. We'll either reprint them for free (dispatched within 24 hours) or refund the order in full back to your original payment method within 5 working days.
Lost parcels
If your tracking hasn't moved for 7 days, email us and we'll chase Royal Mail / the courier. If the parcel is officially declared lost, we reprint and resend at no cost. We ship from the UK and most lost-parcel claims are resolved within 10 working days.
Your statutory rights
Nothing on this page affects your rights under the UK Consumer Rights Act 2015. If something we send is faulty, not as described, or not fit for purpose, you're entitled to a repair, replacement, or refund as the law provides — regardless of what this page says.
The 14-day cooling-off period from the Consumer Contracts Regulations 2013 doesn't apply to custom-printed items because they're made to your spec. See our Terms of sale for the full detail.
Problem with your order? Email hello@speedystickers.co.uk